Privacy Policy
How Anetra Infotech collects, uses, and protects the personal information you share with us.
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Anetra Infotech recommends consulting a qualified legal professional to ensure full compliance with applicable data protection laws, including India's Digital Personal Data Protection Act (DPDP Act, 2023), before publishing this policy.
1Information We Collect
We collect information you provide directly to us, as well as limited information collected automatically when you visit our website.
Information you provide to us
| Data Collected | When & Why |
|---|---|
| Full name | When you submit our contact form or request a consultation, so we know who we're speaking with. |
| Email address | To respond to your enquiry and send requested information such as quotes or service details. |
| Phone number | To follow up on enquiries by call or message when you've requested it or it's the most practical way to assist you. |
| Company name & message details | To understand your requirement and route it to the right team internally. |
Information collected automatically
When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, and time spent on the site. This is used to understand site usage and improve performance — see Cookies & Tracking below.
2How We Use Your Information
We use the information we collect to:
- Respond to enquiries submitted through our contact form or by phone and email
- Provide quotes, proposals, and information about our IT infrastructure, AMC, manpower, rental, and care pack services
- Schedule consultations, site visits, or service calls where requested
- Maintain records of client communications and service history
- Improve our website's content, usability, and performance
- Comply with applicable legal and regulatory obligations
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
3Cookies & Tracking
Our website may use cookies and similar tracking technologies to remember your preferences and understand how visitors use the site. This may include:
- Essential cookies — required for core site functionality, such as form submission
- Analytics cookies — help us understand which pages are visited and how the site can be improved
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website, such as form submissions.
4Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who support our operations (such as hosting, email delivery, or scheduling tools), under obligations to keep your data confidential
- When required by law, regulation, legal process, or governmental request
- To protect the rights, property, or safety of Anetra Infotech, our clients, or others
- In connection with a business transfer, such as a merger or acquisition, with notice provided where required
5Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including maintaining business records, responding to ongoing enquiries, and complying with legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymise it.
6Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7Your Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal or contractual retention requirements
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
To exercise any of these rights, please contact us using the details in Section 11.
8Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.
9Children's Privacy
Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.
11Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please reach out to us:
REGUS INCUBE Level 5, Punj Essen House, 17 -18,
Nehru Place, New Delhi - 110019